Final Sale Policy
All sales are final.
We do not accept returns, exchanges, or refunds for changes of mind. The unique nature of our handmade items means slight variations in color and texture are normal and not considered defects.
Custom/Personalized Orders:
Custom or personalized items are strictly non-returnable and non-refundable once production begins.
Damaged or Defective Items:
If your item arrives damaged or defective, you must contact us at hmongifts@gmail.com within 5 days of delivery and provide photos of the issue. We reserve the right to replace or repair the item at our discretion.
